At Life Harbor, we stand behind the quality of our products to ensure you enjoy healthy skin and hair every day. Please review our warranty and return guidelines below.

1. Product Warranty

We provide a 1-year limited warranty on all Life Harbor water filter housings from the date of delivery.

• Coverage: This warranty applies strictly to the filter housing/unit against manufacturing defects in materials or workmanship.
• Exclusions: The cartridge (consumable filter media) is not covered under this warranty. Damage caused by improper installation, physical impact, or use with water temperatures/pressures exceeding the product's rated specifications is also excluded.
• Registration Required: To validate your warranty, you must register your product on our website using your Order ID.

2. 30-Day Return & Refund Policy

We offer a straightforward 30-day return policy. You have 30 days after receiving your item to request a return if you change your mind.

• Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• Hygiene Rule: Once a filter or cartridge has been installed or has had water run through it, it is considered "used" and is strictly non-returnable for hygiene and functional reasons.
• Logistics Fee: For "Change of Mind" returns, a handling fee of ₹99 will be deducted from your final refund to cover reverse logistics.

3. Damaged or Defective Items

If your order arrives defective, physically damaged, or incorrect (due to our fault):

• Report Immediately: Contact us at hello@lifeharbor.in with photos or a video of the issue.
• Our Solution: We will arrange a free reverse pickup and offer you a full refund or a free replacement.

4. How to Register & Claim

1. Register: Visit our [Warranty Registration Page] and enter your Order ID and contact details.
2. Claim Support: For technical issues or warranty claims, email hello@lifeharbor.in or message our 24/7 Support on WhatsApp at +91 9343574652.
3. Inspection: All returns undergo a physical quality inspection at our warehouse before a refund or replacement is processed.

5. Legal Disclaimers

• Liability: Life Harbor's liability is limited to the repair or replacement of the defective filter unit. We are not liable for incidental or consequential damages resulting from product failure.
• Refund Processing: Approved refunds are processed within 3-5 business days to your original payment method.